Your QuestionsOur answers

We’re looking forward to your stay at the Almdorf Flachau! The following options are available when booking your desired chalet or hut:

• Online booking: Check the availability of your desired chalet or hut online and book your next stay at the Almdorf Flachau straight away on bookingandmore.com
• Enquiry form: Send us your desired dates, the number of people and any further comments in our contact form and we’ll prepare and individual offer for you!
• E-mail & telephone: You can, of course, also contact us via e-mail (info@almdorf-flachau.com) or telephone (+43 (0) 6457 / 32489).

So that you can simply feel good and relax, all our chalets and huts have their own sauna and sauna infusions as well as wood and lighters for the fireplace in the living area. Sufficient bed linen and table linen are available, as are towels and toilet paper. 2 bath towels, 1 hand towel and 1 sauna towel are provided per person and week.

You’ll also find items such as dishwasher tablets, washing-up liquid, cloths and rubbish bags in our chalets and huts.

All the properties have free internet access. There is a Weber barbecue with utensils on every terrace. Charcoal can be bought at reception (€5 per sack). We can also provide a microwave in the chalet if you request this in advance. Please also let us know in advance if you require any high chairs and cots.

Please bring your own slippers, as there are natural floors throughout the properties.

All the huts and chalets have free internet access – LAN / WLAN.

Our baker delivers fresh bread and other breakfast items, which you can order online the evening before.

There’s no restaurant at the Almdorf Flachau but the nearest one is only three minutes away by foot.

There are 3 food shops in the town

• Spar approx. 250m away
• MPreis approx. 500m away
• Penny approx. 1.5km away. Next to Penny is the nearest petrol station

You’ll also find the following in the nearby area:

• Metzgerei Obauer in Wagrain approx. 10km
• Metzgerei und Wildhandel Wieser in Eben approx. 15km
• Metzgerei Ladinger in Radstadt approx. 20km

You can get to the huts and chalets by car at any time, regardless of the season or weather conditions.
Route description

Your four-legged friends are very welcome here. The region around the Almdorf is a true paradise for dogs with its many streams where they can take a drink and cool down. We’ll be happy to provide you with a dog bowl.

You can check in from 3:30 p.m. (in summer) and 4:00 p.m. (in winter). If you arrive early and your chalet is already ready you can, of course, check in before these times. On the day of departure, please check out by 9:00 a.m. (in winter) and 9:30 a.m. (in summer). Please contact us if you have any further questions about check-in.

You can pay your invoice in cash or by bank transfer. No card payments are possible (also no debit cards).

CANCELLATION POLICY  “Book without any risks and enjoy a carefree holiday!”

The Austrian Hotel and Contract Conditions form the basis of the cancellation policy. www.hotelverband.at/down/AGBH_061115.pdf
However, in relation to Covid we guarantee free cancellation up to 14 days before arrival if

• the radius of movement has been officially restricted
• the region of origin or target region is under quarantine
• the border with Austria is closed and it is therefore not possible to travel
• there is a quarantine obligation upon arrival
• there is a quarantine obligation upon departure and this cannot be avoided by a negative test
• it is not permitted to rent the accommodation for tourism purposes

You can enjoy a safe stay in your chalet, as we clean with anti-viral products and your chalet is permanently aerated with fresh mountain air through the controlled room ventilation.
If desired, you can have a contactless stay (self check-in, digital travel guide during your stay, contactless bread and breakfast orders/delivery and collection).

We recommend taking out travel cancellation insurance, for example:

• reiseversicherung.com
• europaeische.at

Do you want to give your loved ones the gift of a stay at the Almdorf Flachau? We’ll be happy to send you a gift voucher. You can find out more on the gift vouchers. page.