Data privacy statement

1. Foundations
This data privacy statement applies to all persons who use the services of Luxus-Chalets GmbH. We are thus informing you about the nature scope and purpose of the collection and use of your personal data by our company. We respect your privacy and strive to strictly comply with the legal requirements for the processing of your personal data (EU Regulation No. 679/2016 (GDPR), Austrian Data Protection Act and Austrian Telecommunications Act 2003). All your personal data will be processed on this basis.

The controller within the meaning of the General Data Protection Regulation and other national data protection laws of the member states as well as other data protection regulations is::

Luxus Chalets GmbH
Managing Director: Ing. Mag.(FH) Peter Promegger
Grießenkarweg 359
5542 Flachau
Salzburg, Austria
Tel.: +43 (0) 6457 / 32489
Mobile: +43 (0) 664 / 1572444

Every data subject can contact management directly at any time with any questions or suggestions regarding data protection.

2. Onligation to provide information (Articles 13 and 14 GDPR)
Your personl data is

  • your master data (surname, first name, address, e-mail address, telephone and fax number, date of birth, customer number) as well as language and licence plate number;
  • data in the travel documents presented (passport number, passport data, date of birth, issuing authority, duration, nationality) and ID cards (identity card, driving licenve etc. including the issuing authority and duration);
  • data on the type of payment and in connection with payments, in particular with EC cards, credit cards and bank cards;
  • the length of stay you have requested, as well as destinations, hotels, contact persons, conditions, special services, health data, frequent flyer number, personal preferences related to the stay that you share with us; and
  • special categories of data such as health data and data on special needs and marriage/partnership,

that we require in order to perform our services. This also includes bookings of excursions, tourist guides, catering, taxis and rental vehicles, rental bicycles, transfers, registration processes, insurance, events, tours, accreditations, vouchers including customer systems, billing and its verification (B2B, B2C, FIT), ticket bookings.

This data is therefore stored and processed by us for these purposes and, if necessary, passed on to third parties with whom we work to provide the most effective and best possible service for our customers – this can also include service providers in third countries as processors as well as software and agency service providers.

The legal bases for these data processing processes are

  • the fulfillment of our pre-contractual and contractual obligations towards you:
  • your consent;
  • statutory, contractual or other legal obligations on our part (e.g. documentation rights and obligations under accounting, tax and customs law, contracts, reporting, legal disputes);
  • Section 96 of the Telecommunications Act (TKG); and
  • our legitimate interests (e.g. improving our customer service, also in the area of direct advertising or protecting our own legal interests)

The criterion for the duration of the storage of personal data is the respective statutory retention period. After the deadline has expired, the corresponding data will be routinely deleted, provided that it is no longer required to fulfill the contract or to initiate a contract.

3. Our web presences

By entering your personal data in one of our contact forms, you agree to the transmission, storage and processing by us for the duration of the handling this specific request. This applies in particular to your inquiries via the contact form and e-mails that you send us. We need this data to process your request and store it for the purpose of preserving evidence. The storage lasts as long as necessary for handling any additional or subsequently asked questions by you or us.

The content of our website has been carefully prepared and checked several times, but we assume no liability for the topicality, correctness and completeness of the information provided. Claims for damages due to the use or non-use of the information or the use of incorrect or incomplete information are excluded. All offers are non-binding. We reserve the right to change, supplement or delete the offer or parts thereof or to temporarily or permanently discontinue the publication of the website without prior notice.

The content and programming of our website are protected by copyright and ancillary copyright. Any duplication – including excerpts – and public reproduction, in particular copying texts, graphics and photos, is forbidden without our prior written consent.

4. Newsletter
You can choose to subscribe to our newsletter. In order to register, you have to provide your e-mail address and consent to receiving the newsletter. Your registration will only become effective once you confirm the registration link sent by e-mail. To ensure that we can provide you in the newsletter with information that is of particular interest to you, during the registration process you can also provide details of special interests, key dates, locations and regions.

Every newsletter contains information on how to unsubscribe. For more information about our newsletters,  please contact us at We’ll be happy to help you.

5. Transfer to third parties / obligations of processors
Your personal data may be transmitted

  • within Luxus-Chalet GmbH with due consideration of the permissible purposes of use;
  • to contract processors (e.g. for our electronic advertising in the form of newsletters) and to third parties we have to involve to perform the desired services, who have all confirmed to us that they will comply with applicable data protection standards.

In some circumstances, the data may also be transmitted outside of the EU. If it is not possible to comply with European data protection standards – for example, because in the specific case compliance with standard contract clauses, adequacy resolutions or certifications cannot be guaranteed – we will clarfify this in a timely manner and obtain the necessary consents from you. For further information, please contact us at

6. Cookies & Web Analytics

Our website uses so-called cookies. We use them to make our offer user-friendly. Some cookies remain stored on your end device until you delete them. They enable us to recognise your browser on your next visit. Cookies are small text files that are stored on your computer by the browser. The data is collected and stored exclusively in anonymous or pseudonymous form and does not allow any conclusions to be drawn about your person.

If you do not want this, you can set up your browser so that it informs you about the setting of cookies and you only allow this in individual cases. Our web servers do not store any of your personal data without your express consent. If cookies are deactivated, the functionality of our website may be restricted.

If you have given your express consent to the storage and use or use of cookies when you visit our website, our websites use cookies in several places. They serve the purpose of making our offer more user-friendly and effective. We set the following cookies:

  • Session cookies
  • Google Analytics

The use of cookies is neither legally nor contractually required and is also not necessary for the conclusion of a contract. There is therefore no obligation to use cookies or allow their use. The legal basis for the use of cookies is only the consent you have given (Art 6 Para. 1 lit a GDPR). If consent is not given, cookies will not be used.

You can revoke your consent to the use of cookies at any time without giving reasons. You can contact us using the contact details below. However, we would like to point out that all processing/transmissions carried out before revocation shall remain lawful.

Our website uses functions of the web analysis service Google Analytics. The provider is Google Inc., 1600 Amphitheater Parkway Mountain View, CA 94043, USA. Cookies are used for this purpose, which enable an analysis of the use of the website by your users. The information generated in this way is transferred to the provider’s server and stored there.

You can prevent this by setting up your browser so that no cookies are saved. We have concluded a corresponding contract for order data processing with the provider. Your IP address is recorded but pseudonymised immediately (e.g. by deleting the last 8 bits). As a result, only approximate localisation is possible.

Data processing takes place on the basis of the legal provisions of Section 96 (3) of the Austrian Telecommunications Act (TKG ) and Art 6 (1) lit a (consent) and/or f (legitimate interest) of the GDPR. Our interest within the meaning of the GDPR (legitimate interest) is the improvement of our offer and our website. Since the privacy of our users is important to us, user data is pseudonymised.

Objection to data collection

You can prevent Google Analytics from collecting your data by clicking on the following link. An opt-out cookie will be set to prevent your data from being collected on future visits to this website: deactivate Gogle Analytics

You can find more information on how Google Analytics handles user data in the Google data protection declaration:

We use Facebook social plug-ins from the Facebook social network, operated by the companies Facebook Ireland Limited, 4 Grand Canal Square Dublin 2, Ireland, and Facebook Inc., 1601 S. California Avenue, Palo Alto, CA 94303, USA. These plug-ins are buttons that Facebook uses to measure who visits our website. If the visitor is registered as a user on Facebook and logged in at the same time, further information will also be stored by Facebook. For technical reasons, Facebook receives your IP address. We have no influence on the use of this data by Facebook. In this regard, we refer to the data protection declarations of Facebook, in particular the information available under the following link: There you will also find information on how to block Facebook social plug-ins with your browser.

7. Rights of data subjects / objection / contact

You can request information about your personal data stored by us at any time free of charge. As the person concerned, you also have the right of objection, information, deletion, correction, restriction and transfer of your personal data. Since we process the data on the basis of our legitimate interests, you have the right to object if you have reasons that arise from your particular situation that speak against this processing. Since we (also) process the data for direct advertising, you can object to this processing for direct advertising purposes at any time.

You can revoke a data protection consent that you have given us at any time. The revocation does not affect the legality of the processing that has taken place up to that point. A revocation means that we will no longer process your data for the above-mentioned purposes from this point in time. For a revocation and more detailed information on your rights as a data subject, please contact us at We’ll be happy to help.

The Austrian Data Protection Authority (DSB), Barichgasse 40-42, 1030 Vienna, is the supervisory authority responsible for complaints.

8. Miscellaneous

We have implemented organisational and technical protective measures, which we continuously evaluate and adapt if necessary, in order to protect your personal data that we have stored and processed.

We reserve the right to change this data privacy statement at any time and to adapt it to new developments. The new version applies as soon as it is made available on our website. The current version of the data privacy statement can be accessed at any time on the website in the footer.

Version 1.0 from 07.04.2021